Terms & Conditions

1. About Us

Ban Suk provides family legal support services in Chiang Mai, Thailand. Our services are designed to assist families navigating legal matters with care, clarity, and respect. We operate under Thai law and are subject to the regulations applicable to legal service providers in Thailand.

2. Scope of Services

Our services include consultations, parenting arrangement support, and comprehensive family legal assistance as described on our website. The specific scope, deliverables, and fees for any engagement will be agreed in writing before work begins.

Our services are intended for adults aged 18 and over. We do not provide services to minors directly.

3. Professional Relationship

Engaging Ban Suk creates a professional service relationship. We will take care and act in your interest within the scope of the agreed engagement. Our practitioners bring experience and care to every matter; however, we cannot guarantee any particular outcome in legal proceedings, negotiations, or arrangements involving third parties.

Where a matter requires representation before a court or body for which a specific licence is required under Thai law, we will make this clear and, where appropriate, refer you to a suitably qualified professional.

4. Your Responsibilities

To allow us to support you well, we ask that you:

• Provide accurate and complete information relevant to your matter.
• Inform us promptly if your circumstances change in a way that may affect your matter.
• Respond to reasonable requests for information or documents within agreed timeframes.
• Treat our practitioners with courtesy and respect.

We reserve the right to pause or conclude an engagement if the above responsibilities are not met, with appropriate notice.

5. Fees and Payment

Our fees are set out on our website and in any written engagement agreement. Fees are quoted in Thai Baht (฿) and are subject to applicable Thai taxes where relevant.

Payment terms will be confirmed in writing at the start of each engagement. Unless otherwise agreed, fees are payable in advance of services being provided. We will issue a receipt for all payments received.

If an engagement extends beyond its original scope, we will discuss any additional fees with you before proceeding.

6. Cancellation and Changes

You may cancel or reschedule an appointment by giving us at least 48 hours' notice at no charge. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee, as set out in your engagement agreement.

If you wish to end an engagement partway through, please let us know in writing. We will confirm any fees payable for work completed to that point and arrange for the return of any original documents you have provided.

7. Confidentiality

We treat all information you share with us as confidential. We will not disclose information about your matter to third parties except where necessary to carry out your instructions, where required by Thai law, or where you give us permission to do so.

Please see our Privacy Policy for details of how we handle your personal data.

8. Intellectual Property

All content on the Ban Suk website — including text, layout, and design — is the property of Ban Suk and may not be reproduced without our written permission. Documents and plans prepared specifically for you as part of your engagement belong to you upon full payment of agreed fees.

9. Limitation of Liability

We will carry out our services with reasonable care and skill. However, to the extent permitted by Thai law, our liability to you for any loss or damage arising from our services is limited to the fees paid for the specific engagement in which the issue arose.

We are not liable for losses that were not a foreseeable result of any error on our part, or for outcomes in proceedings or negotiations that are outside our control.

10. Third-Party Services

Where we engage third parties on your behalf — such as translators, mediators, or specialist advisors — we will do so with your prior agreement. Third-party fees will be disclosed to you in advance. We are not responsible for the conduct or outputs of third parties, though we will take reasonable care in selecting and instructing them.

11. Complaints

We aim to provide a service that you feel good about. If something does not meet your expectations, please let us know as soon as possible. You can reach us at:

• Email: [email protected]
• Phone: +66 53 271 648
• Address: 18 Thanon Tha Phae, Chang Khlan, Chiang Mai 50100

We will acknowledge your concern within 3 working days and aim to reach a resolution within 20 working days.

12. Governing Law

These terms are governed by the laws of Thailand. Any dispute arising from these terms or from our services that cannot be resolved informally will be subject to the jurisdiction of the courts of Chiang Mai, Thailand.

13. Changes to These Terms

We may update these terms from time to time to reflect changes in our services or applicable law. The current version will always be published on our website with the date it was last updated. Continued use of our services after an update constitutes acceptance of the revised terms.

14. Contact

If you have any questions about these terms, please contact us:

• Ban Suk
• 18 Thanon Tha Phae, Chang Khlan, Chiang Mai 50100, Thailand
• Phone: +66 53 271 648
• Email: [email protected]
• Office hours: Monday–Friday 09:00–17:00, Saturday 09:00–12:00