Privacy Policy

1. Who We Are

The data controller for information collected through this website and through our legal services is:

Ban Suk Family Legal Services

18 Thanon Tha Phae, Chang Khlan, Chiang Mai 50100, Thailand

Email: [email protected]

Phone: +66 53 271 648

2. Personal Data We Collect

We collect personal data in the following ways:

Through our contact form

• Full name (required)
• Email address (required)
• Phone number (optional)
• Message content (optional)

Through your use of this website

• Technical data: IP address, browser type, device type, pages visited, time of visit
• Cookie data as described in our Cookie Policy

Through our legal services

Personal and family information provided during consultations and service delivery is handled under strict professional confidentiality obligations, separately from this website privacy policy.

3. Legal Basis for Processing

We process your data on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA 2019):

• Consent — where you have submitted a contact form or accepted cookie categories
• Contractual necessity — where processing is required to provide the legal services you have engaged
• Legitimate interests — for website analytics and security monitoring, where our interests do not override your rights
• Legal obligation — where Thai law or professional regulations require us to retain certain records

4. How We Use Your Data

• To respond to your enquiry and arrange appointments
• To provide and manage the legal services you have requested
• To send administrative communications related to your matter
• To analyse and improve how this website functions (analytics cookies, where consented)
• To meet professional record-keeping obligations under Thai law

We do not use personal data for direct marketing without your explicit consent, and we do not sell personal data to third parties.

5. Data Sharing

We share data only in the following circumstances:

• With your consent — for example, where you ask us to liaise with another party on your behalf
• With service providers — such as secure cloud storage providers who process data on our instruction and under confidentiality agreements
• With analytics providers — where you have accepted analytics cookies (e.g. Google Analytics, operated under their own privacy terms)
• With courts or authorities — where required by Thai law or court order

6. Data Retention

• Contact form enquiries: retained for 12 months unless converted to a client matter
• Client matter records: retained for 7 years following conclusion of the matter, in line with Thai professional obligations
• Website analytics data: retained for up to 26 months in aggregate form
• Cookie preference records: retained for 12 months

7. Data Security

• All electronic communications with our office use TLS encryption in transit
• Client files are stored on access-controlled systems; only staff assigned to a matter can view it
• Physical documents are kept in secured, locked storage at our office
• In the event of a data breach affecting your rights, we will notify you without undue delay and, where required, notify the relevant Thai authority

8. Cookies

This website uses cookies to function and to improve user experience. Essential cookies are always active. Optional analytics and preference cookies require your consent. You can manage your preferences at any time via our Cookie Policy page.

9. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable international standards, you have the right to:

• Access — request a copy of personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of data we hold, where retention is not required by law
• Restriction — ask us to suspend processing in certain circumstances
• Portability — receive data in a structured, machine-readable format where technically feasible
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) at pdpc.or.th.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their own policies before providing personal data.

11. Children's Privacy

This website and our legal services are intended for persons aged 18 and over. We do not knowingly collect data from individuals under 18 through this website. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.

12. Policy Updates

We may update this policy from time to time to reflect changes in our practices or in applicable law. Material changes will be noted on this page with an updated date. Continued use of this website after an update constitutes acceptance of the revised policy.

13. Contact Us

For any questions or requests relating to this privacy policy or to your personal data:

Ban Suk Family Legal Services

18 Thanon Tha Phae, Chang Khlan, Chiang Mai 50100, Thailand

Email: [email protected]

Phone: +66 53 271 648